Hybrid Customer Care Specialist II – Key Accounts

Regal Rexnord Corp; Simi Valley (CA); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid Time Off

Tuition assistance

Job summary

Regal Rexnord Corp is seeking a Customer Service Representative II to manage key accounts and market segments. You will process orders in ERP, monitor status, and coordinate with Sales, Planning, Production, Logistics, and Quality to ensure accurate data and high customer satisfaction.

You will report to the Simi Valley plant region, with a hybrid onsite/remote work model and strong emphasis on accuracy, teamwork, and professional service standards.

Qualifications

• High school diploma or equivalent; a bachelor's degree is a plus but not required.
• 3–5 years in customer service/order management in manufacturing, distribution, or logistics.
• Experience managing orders end-to-end including entry, tracking, and communication.
• Proficient in MS Office and basic internet search.
• Customer-focused, self-starter with strong communication.

Responsibilities

• Serve as the primary point of contact for assigned key customer accounts and market segments.
• Process customer orders accurately and timely in the ERP system.
• Monitor order status end-to-end and communicate updates or delays to customers.
• Resolve inquiries and service issues, coordinating with internal teams.
• Escalate complex issues while maintaining ownership until resolution.
• Collaborate with Sales, Planning, Production, Logistics, and Quality.
• Maintain accurate customer data, pricing, and documentation in ERP/CRM.
• Meet performance metrics for order accuracy, responsiveness, and satisfaction.

Skills

Customer service

Order management

Account support

MS Office

Education

High school diploma or equivalent

Bachelor's degree in Business/Management/Supply Chain (plus)

Tools

ERP system

CRM system

Microsoft Excel

Microsoft Word/PowerPoint

Job description

Regal Rexnord Corp is seeking a Customer Service Representative II to manage key accounts and market segments. You will process orders in ERP, monitor status, and coordinate with Sales, Planning, Production, Logistics, and Quality to ensure accurate data and high customer satisfaction.

You will report to the Simi Valley plant region, with a hybrid onsite/remote work model and strong emphasis on accuracy, teamwork, and professional service standards.