Hybrid Remote Customer Support Specialist

Power Home Remodeling; Horsham (PA); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, life, disability

401(k) with company match

Paid parental leave

Vacation and holidays

Performance rewards

Relocation opportunities

Job summary

Power Home Remodeling is seeking a dynamic Customer Support Associate to provide world-class service from first contact through installation and beyond. You will engage with customers by phone, email and messenger, resolve issues, and coordinate materials and schedules with internal teams.

You don't need prior remodeling experience; we will train you in our products and processes. This hybrid role offers growth opportunities within a nationally expanding company and a supportive, customer-first

Qualifications

• Excellent communication and listening abilities.
• Strong problem-solving skills.
• Detail-oriented with clear written and verbal communication.
• Ability to work in a fast-paced, high-volume environment.
• Hybrid in-office and remote work flexibility.

Responsibilities

• Embody Power’s mission and vision as Brand ambassadors.
• Function as an excellent problem solver to resolve customer inquiries.
• Create an empathetic engagement for the customer experience.
• Foster accountability with curiosity and willingness to resolve matters.
• Provide world-class service to keep customers returning.
• Support internal and external stakeholders.
• Accurately order materials and coordinate service schedules.
• Handle a high volume of customer calls.
• Communicate with management to elevate trends within the business.
• Strive for a 5-Star service review.
• Leave the situation better than you found it.

Skills

Communication skills

Active listening

Problem solving

Empathy

Interpersonal skills

Technical aptitude

Job description

Power Home Remodeling is seeking a dynamic Customer Support Associate to provide world-class service from first contact through installation and beyond. You will engage with customers by phone, email and messenger, resolve issues, and coordinate materials and schedules with internal teams.

You don't need prior remodeling experience; we will train you in our products and processes. This hybrid role offers growth opportunities within a nationally expanding company and a supportive, customer-first