Senior Customer Service & Order Specialist

Resideo

Golden Valley (MN)

Hybrid

USD 42,000 - 66,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Retirement match

Life insurance

Paid time off

Job summary

Resideo is seeking a customer service specialist in Golden Valley, MN to handle inbound calls and emails about orders, ship dates, changes, RMAs, and credits, coordinating with Logistics, Manufacturing, and Sales to resolve issues. The role emphasizes accuracy, collaboration, and a proactive approach to learning business acumen while delivering outstanding customer care.

Requires 2+ years in customer service and experience with SAP, Salesforce, and Talkdesk.

Qualifications

2+ years of customer service/account experience.
Working knowledge of SAP and Demonstrated proficiency in Salesforce/Talkdesk.
Familiarity with EDI transactions.
A keen attention to detail.

Responsibilities

Process and support customer orders and return processing tasks accurately and efficiently.
Work with customers on short, damaged, or missing shipments to resolve issues, including filing shipping discrepancies.
Provide all-encompassing administrative support of accounts and divisions to ensure all customer needs and expectations are met.
Work with the Finance team to resolve shortages, fines and deductions on their platform, High Radius
Work with Sales and outside rep agencies to ensure proper pricing is applied to each order.