Senior Customer Care Specialist - Full Time

Enterprise; Redding (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Dental and Vision

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring for a full-time customer service role at our Redding, CA location. Starting pay is $21.00 per hour based on a 40-hour workweek, with a comprehensive benefits package.

The role includes handling reservations, inquiries, and providing high-level customer service both in person and by phone. Responsibilities include greeting customers, processing returns and check-ins, explaining rental terms and features, and supporting billing and administrative tasks.

Qualifications

• Must have recent and relevant customer service experience in the last 2 years.
• Must be authorized to work in the United States and not require work sponsorship now or in the future.
• Must not have interviewed with any Enterprise Mobility brands in the last 12 months.
• This position requires valid CA driver’s license.
• Must have availability for the posted schedule of 40 hours per week.
• Must be at least 18 years old.

Responsibilities

• Take incoming reservations, rate quotes, and general questions; provide information and resolution for customers and vendors.
• Manage outgoing calls for callbacks and miscellaneous inquiries.
• Deliver high levels of customer service in person and over the phone.
• Greet customers promptly and assist with rental needs.
• Provide directions and general assistance to customers.
• Assess rental condition on return and complete check-ins and exit transactions.
• Market the company while handling pickups and drop-offs safely and courteously.
• Explain rental terms, vehicle features, and other services clearly.
• Offer optional protection products, upgrades, and fuel options when appropriate.
• Notify Management of vehicle issues and maintenance needs.
• Clean vehicle interiors and exteriors as needed.
• Perform administrative tasks including billing support and reporting.

Skills

Customer service

Communication

Problem solving

Job description

Enterprise Mobility is hiring for a full-time customer service role at our Redding, CA location. Starting pay is $21.00 per hour based on a 40-hour workweek, with a comprehensive benefits package.

The role includes handling reservations, inquiries, and providing high-level customer service both in person and by phone. Responsibilities include greeting customers, processing returns and check-ins, explaining rental terms and features, and supporting billing and administrative tasks.