Senior Customer Care Specialist — Full-Time with Benefits

Enterprise; Ukiah (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring for a full-time Customer Service Associate across our Ukiah and Lakeport, CA branches. You will handle reservations, quotes, and inquiries by phone and in person, delivering friendly, efficient service.

Applicants need a high school diploma or GED, at least 1 year of customer service experience, and a valid driver's license. Work hours are Monday through Friday, 8am–5pm, with benefits included.

Qualifications

• High school diploma or GED is required.
• Some college experience preferred.
• At least 1 year of customer service retail or administrative support experience.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Customer service

Communication

Education

High school diploma or GED

Some college

Job description

Enterprise Mobility is hiring for a full-time Customer Service Associate across our Ukiah and Lakeport, CA branches. You will handle reservations, quotes, and inquiries by phone and in person, delivering friendly, efficient service.

Applicants need a high school diploma or GED, at least 1 year of customer service experience, and a valid driver's license. Work hours are Monday through Friday, 8am–5pm, with benefits included.