Senior Customer Care & Rental Support Specialist

Enterprise Mobility; Sumter (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Dental and Vision)

Life Insurance

Training and development

Job summary

Enterprise Mobility, which operates the Enterprise Rent-A-Car family, is hiring a Customer Assistance Representative Sr at our Sumter, SC location. The role delivers high-level customer service in person and by phone, helping both internal and external customers and supporting rental operations.

This full-time position starts at $17 per hour for a 40-hour week and includes a benefits package with PTO, insurance, retirement, and discounts.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma or GED required; some college preferred.
• Minimum 1 year of customer service, retail, or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction in the past 5 years.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned.

Skills

Customer service

Retail experience

Administrative support

Education

High school diploma or GED

Some college (preferred)

Job description

Enterprise Mobility, which operates the Enterprise Rent-A-Car family, is hiring a Customer Assistance Representative Sr at our Sumter, SC location. The role delivers high-level customer service in person and by phone, helping both internal and external customers and supporting rental operations.

This full-time position starts at $17 per hour for a 40-hour week and includes a benefits package with PTO, insurance, retirement, and discounts.