Senior Rental Services & Customer Support Specialist

Enterprise; Greenville (SC); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Life Insurance

Training and development

Résumé du poste

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) in Greenville, SC. The role focuses on delivering high-level customer service in person and over the phone, handling reservations, rate quotes, and inquiries, and providing administrative support at home city branches or airport locations.

Responsibilities include handling calls, processing returns and billing tasks, and assisting with rental needs while representing the company professionally.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work sponsorship now or in the future.
• High school diploma or GED equivalent required.
• Some college preferred.
• Must have at least 1 year prior customer service retail or administrative support experience.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.

Responsabilités

• Take incoming calls for reservations, rate quotes and general questions, and provide information and resolution for customers, branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, accounts receivable and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Process returns, check-ins and exit kiosk transactions.
• Market the company while assisting customers and maintaining safety and courtesy during pickups and drop-offs.
• Explain rental terms, vehicle features, and other services.

Connaissances

Customer service

Administrative support

Communication

Retail experience

Formation

High school diploma or GED

Some college preferred

Description du poste

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) in Greenville, SC. The role focuses on delivering high-level customer service in person and over the phone, handling reservations, rate quotes, and inquiries, and providing administrative support at home city branches or airport locations.

Responsibilities include handling calls, processing returns and billing tasks, and assisting with rental needs while representing the company professionally.