Senior Customer Care Leader | Fast-paced, High-Impact

Pioneer Metal Finishing Jobs; Union City (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Next-Day Pay

Quarterly Incentive Program

Paid company holidays

401(k) company match

Job summary

Pioneer Metal Finishing in Union City, CA, is seeking a Sr. Customer Care Specialist to own high-quality service for assigned customers. You will build strong relationships, coordinate with internal teams, and ensure timely, accurate updates throughout the resolution process.

Ideal candidates bring proven customer service experience, strong communication, and the ability to manage multiple priorities while maintaining professionalism and accountability in a fast-paced environment.

Qualifications

• Previous customer service, customer care, account support, or related experience required.
• Experience working directly with customers in a professional business environment preferred.
• Demonstrated ability to manage multiple customer needs and priorities simultaneously.
• Strong problem-solving, organizational, and follow-through skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to build collaborative relationships with customers and internal stakeholders.
• Strong attention to detail and commitment to accuracy.
• Ability to work effectively both independently and as part of a team.
• Comfortable working in a fast-paced environment with changing priorities.
• Proficiency with Microsoft Office applications and the ability to learn and effectively use applicable business systems.
• Ability and willingness to work onsite in a fast-paced, production-driven environment.

Responsibilities

• Serve as a primary point of contact for assigned customers, providing responsive, professional, and consistent service.
• Develop and maintain strong working relationships with customers and internal business partners.
• Respond to customer questions, requests, concerns, and service needs in a timely and professional manner.
• Coordinate with internal departments to gather information, resolve issues, and provide customers with accurate updates.
• Take ownership of customer needs from initial request through resolution, ensuring appropriate follow-up and communication.
• Proactively communicate changes, concerns, delays, or other information that may impact the customer.
• Research customer concerns, identify appropriate next steps, and involve the necessary internal resources when additional support is required.
• Maintain accurate customer information, documentation, notes, and required records within applicable systems.
• Manage multiple customer needs and priorities while maintaining accuracy, responsiveness, and attention to detail.
• Recognize situations requiring escalation and ensure concerns are communicated to the appropriate internal stakeholders.
• Build effective partnerships across operations and other support functions to help deliver a consistent customer experience.
• Demonstrate professionalism and sound judgment when navigating difficult or sensitive customer situations.
• Support continuous improvement by identifying recurring customer concerns, communication gaps, or process opportunities.
• Share knowledge and best practices with other members of the Customer Care team and provide support when appropriate.
• Represent Pioneer professionally in all customer and internal interactions and demonstrate behaviors aligned with the Pioneer Fundamentals.

Skills

Customer focus

Ownership and accountability

Strong communication

Internal collaboration

Problem-solving

Sound judgment

Attention to detail

Organization and prioritization

Adaptability

Professionalism

Relationship building

Continuous improvement mindset

Team orientation

Senior-level maturity

Tools

Microsoft Office

CRM systems

Job description

Pioneer Metal Finishing in Union City, CA, is seeking a Sr. Customer Care Specialist to own high-quality service for assigned customers. You will build strong relationships, coordinate with internal teams, and ensure timely, accurate updates throughout the resolution process.

Ideal candidates bring proven customer service experience, strong communication, and the ability to manage multiple priorities while maintaining professionalism and accountability in a fast-paced environment.