Customer Service Specialist

PPC Flexible Packaging; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

PPC Flexible Packaging is seeking a Customer Service Specialist to join our team in a fast-paced manufacturing setting. You will own orders from entry to delivery, ensure accuracy and timely fulfillment, and collaborate with Sales and cross-functional teams to drive exceptional service.

This role also supports process improvements and mentoring within the Customer Service group. We value energetic, customer-obsessed professionals who communicate clearly, stay organized, and proactively manage

Qualifications

• Exceptional customer-facing communication and listening skills.
• Action-oriented, diplomatic, and comfortable working with urgency.
• Positive, patient, and team-focused attitude.
• Strong problem-solver who thrives on challenges.
• Ability to juggle multiple priorities in a fast-paced manufacturing environment.

Responsibilities

• Own customer orders end-to-end, ensuring accuracy, pricing, lead times, and on-time delivery.
• Proactively review open orders and communicate changes before customers have to ask.
• Create shipping releases and manage expedited shipments when needed.
• Process returns, credits, samples, and pricing requests with speed and accuracy.
• Partner closely with Sales and cross-functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more).
• Maintain customer data and contacts in Salesforce CRM.
• Capture customer insights, interactions, and trends to drive continuous improvement.
• Escalate and resolve system, process, or order issues—seeing them through to closure.
• Maintain strong product and process knowledge.
• Lead customer meetings focused on open orders, inventory, and service performance.
• Create custom reports, spreadsheets, SOPs, and training materials.
• Assist Sales with onboarding new customers and managing high-level accounts.
• Lead or participate in special projects that improve customer service processes company-wide.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Salary Range: $20.00 To $27.00 Hourly

Are you someone who thrives on solving problems, building strong customer relationships, and being the go‑to expert others rely on? Do you love working in a fast‑paced environment where no two days are the same? If so, we’d love to meet you!

We’re looking for an energetic, customer‑obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers—while also serving as a mentor and leader within our Customer Service team.

What You’ll Be Doing

As a Customer Service Specialist, you’ll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery.

Customer Experience & Order Management

• Own customer orders end‑to‑end, ensuring accuracy, pricing, lead times, and on‑time delivery
• Proactively review open orders and communicate changes before customers have to ask
• Create shipping releases and manage expedited shipments when needed
• Process returns, credits, samples, and pricing requests with speed and accuracy
• Partner closely with Sales and cross‑functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)

CRM & Process Excellence

• Maintain customer data and contacts in Salesforce CRM
• Capture customer insights, interactions, and trends to drive continuous improvement
• Escalate and resolve system, process, or order issues—seeing them through to closure
• Maintain strong product and process knowledge
• Lead customer meetings focused on open orders, inventory, and service performance
• Create custom reports, spreadsheets, SOPs, and training materials
• Assist Sales with onboarding new customers and managing high‑level accounts
• Lead or participate in special projects that improve customer service processes company‑wide

What We’re Looking For

• Exceptional customer‑facing communication and listening skills
• Action‑oriented, diplomatic, and comfortable working with urgency
• Positive, patient, and team‑focused attitude
• Strong problem‑solver who thrives on challenges
• Ability to juggle multiple priorities in a fast‑paced manufacturing environment