Senior Customer Assistance Specialist

Enterprise; Tifton (GA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent-Car, National Car Rental and Alamo Rent A Car brands and seeks a Customer Assistance Representative Sr to deliver high-level service for internal and external customers at the Tifton, GA location. This full-time, on-site role supports branch and rental needs with a focus on accuracy and courtesy.

The position offers $14 per hour for a 40-hour week, plus a robust Benefits Package including paid time off, employee discounts, retirement savings,

Qualifications

• High school diploma or GED required.
• Some college preferred.
• At least 2 years of customer service or retail/administrative experience.
• Valid driver's license with limited moving violations.
• No drug/alcohol related conviction in past 5 years.
• Authorized to work in the United States.
• Available Mon-Fri 8:00a-5:00p.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Customer service

Administrative support

Communication skills

Multitasking

Education

High school diploma or GED

Some college

Job description

Enterprise Mobility operates the Enterprise Rent-Car, National Car Rental and Alamo Rent A Car brands and seeks a Customer Assistance Representative Sr to deliver high-level service for internal and external customers at the Tifton, GA location. This full-time, on-site role supports branch and rental needs with a focus on accuracy and courtesy.

The position offers $14 per hour for a 40-hour week, plus a robust Benefits Package including paid time off, employee discounts, retirement savings,