Senior Customer Assistance & Rental Specialist

Enterprise; Burbank (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring a Customer Assistance Representative Sr in Burbank, CA. You will provide high-level customer service in person and by phone to support branch and rental needs.

This role requires face-to-face interaction, hands-on administrative support, and potential rental back-up duties in a busy home-city or airport location.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License is required.
• High school diploma or GED equivalent.
• At least 1 year prior customer service or sales experience (retail, customer facing preferred).
• Open availability and able to work full time (40 hours/week) including days, nights, weekends & holidays.
• Authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Understand and communicate rental terms and vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned.

Skills

Customer service

Sales experience

Communication

Retail experience

Education

High school diploma or GED

Job description

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring a Customer Assistance Representative Sr in Burbank, CA. You will provide high-level customer service in person and by phone to support branch and rental needs.

This role requires face-to-face interaction, hands-on administrative support, and potential rental back-up duties in a busy home-city or airport location.