Senior Customer Assistance & Rental Support Specialist

Enterprise; Costa Mesa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, 3nd

Life Insurance

Training and development

Job summary

Enterprise Mobility's Customer Assistance Representative Sr (CAR Sr) in Santa Ana, CA, provides high-level customer service face-to-face and over the phone, supporting branch and rental needs and acting as a rental back-up in a busy airport or city location.

This full-time role starts at $20/hour for a 40-hour week, with days, nights, weekends and holidays required. The position includes a robust benefits package with PTO, employee discount, retirement savings, and health coverage.

Qualifications

• Must be at least 18 years old.
• This position requires a valid Driver's License.
• Must have a high school diploma or GED equivalent.
• Must have at least 1 year prior sales experience (retail, customer facing preferred).
• Apart from religious observances, must have open availability and be able to work full time (40 hours/week) days, nights, weekends & holidays required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Customer service

Communication

Sales experience

Face-to-face interaction

Problem solving

Education

High school diploma or GED

Job description

Enterprise Mobility's Customer Assistance Representative Sr (CAR Sr) in Santa Ana, CA, provides high-level customer service face-to-face and over the phone, supporting branch and rental needs and acting as a rental back-up in a busy airport or city location.

This full-time role starts at $20/hour for a 40-hour week, with days, nights, weekends and holidays required. The position includes a robust benefits package with PTO, employee discount, retirement savings, and health coverage.