Customer Assistance Representative Sr. - Burbank Airport

Enterprise; Burbank (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring a Customer Assistance Representative Sr in Burbank, CA. You will provide high-level customer service in person and by phone to support branch and rental needs.

This role requires face-to-face interaction, hands-on administrative support, and potential rental back-up duties in a busy home-city or airport location.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License is required.
• High school diploma or GED equivalent.
• At least 1 year prior customer service or sales experience (retail, customer facing preferred).
• Open availability and able to work full time (40 hours/week) including days, nights, weekends & holidays.
• Authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Understand and communicate rental terms and vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned.

Skills

Customer service

Sales experience

Communication

Retail experience

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

• Branch location: 2501 N Hollywood Way. Burbank, CA 91505**
• Pay for this position starts at $20 / hour**
• Apart from religious observances, must have open availability and be able to work full time (40 hours/week) including days, nights, weekends & holidays**

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• This position requires a valid Driver's License
• Must have a high school diploma or GED equivalent
• Must have at least 1 year prior customer service or sales experience (retail, customer facing preferred)
• Apart from religious observances, must have open availability and be able to work full time (40 hours/week) - days, nights, weekends and holidays
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future