Senior Customer Architect - Adoption & Value Leader

Elastic; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health coverage for you and family

Flexible locations and schedules

Job summary

Elastic, the Search AI Company, seeks a Sr Customer Architect to act as a trusted technical advisor, guiding customers toward successful deployment and expanded use of Elastic solutions. You will craft Technical Success Plans aligned with customer goals and metrics, ensuring value realization.

You will partner with Account Executives and Solutions Architects to deliver ongoing technical coverage, define success criteria, and promote adoption across the customer ecosystem.

Qualifications

• Bachelor’s degree in CS, Engineering, Information Systems, or related field preferred.
• Hands‑on experience as Solutions Architect, Technical Consultant, or Pre‑sales Engineer with Elastic or equivalent tech.
• Experience with Elastic solutions (Observability, Security, Enterprise Search) or Elastic Stack and aligning with business goals.
• Excellent communication and presentation skills; ability to build relationships and influence.
• Proven problem solving and multi‑project leadership abilities.

Responsibilities

• Ensure customers derive significant value and reduce technical frictions to drive ARR growth.
• Collaborate with Account Executives and Solutions Architects to provide ongoing technical coverage.
• Define and communicate technical success plans tailored to customer goals and metrics.
• Guide customers from onboarding to adoption, increasing consumption of Elastic solutions.
• Translate customer needs into Elastic solutions requirements and map to business outcomes.
• Identify opportunities for expansion and support account teams in ARR growth.

Skills

Solutions Architect

Pre-Sales experience

Technical consulting

Elastic stack

Communication

Project leadership

Education

Bachelor’s degree in Computer Science

Tools

Elasticsearch

Logstash

Kibana

Job description

Elastic, the Search AI Company, seeks a Sr Customer Architect to act as a trusted technical advisor, guiding customers toward successful deployment and expanded use of Elastic solutions. You will craft Technical Success Plans aligned with customer goals and metrics, ensuring value realization.

You will partner with Account Executives and Solutions Architects to deliver ongoing technical coverage, define success criteria, and promote adoption across the customer ecosystem.