Customer Architect (AI-Driven Observability & Security)

Elastic; United States; On-site; USD 108,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Flexible schedules

Vacation days

Donations matching

Volunteer time

Parental leave

Job summary

Elastic, the Search AI Company, seeks a Customer Architect with deep technical expertise in Observability, Cybersecurity, and Enterprise Search. You will onboard customers, secure adoption, and drive expansion by aligning Elastic solutions with business objectives.

You will define technical success plans and guide customers from onboarding to full deployment, ensuring value and continued ARR growth across Elastic offerings.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
• Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack and ability to align them with business objectives is a plus.
• Excellent communication and presentation skills.
• Strong social skills, with the ability to establish relationships with customers and team members.
• Demonstrated problem-solving skills with a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.

Responsibilities

• Collaborate closely with the account team to provide ongoing technical coverage and support while identifying new deals.
• Define the technical success plan for each customer to achieve business objectives.
• Ensure a successful technical customer journey from onboarding to adoption and ongoing consumption.
• Understand and articulate the value proposition of Elastic solutions and align with customer goals.
• Identify and eliminate technical frictions to promote smoother adoption and implementation.
• Liaise between customers and support to ensure optimized resolution and adoption curves.
• Collaborate with the Service Team to deliver personalized, frictionless solutions for each customer.
• Translate customer business needs into technical requirements for Elastic solutions.
• Find opportunities for expansion to grow ARR.

Skills

Communication skills

Presentation skills

Social skills

Problem-solving

Project leadership

Technical background

Elastic expertise

Education

Bachelor's degree in Computer Science or related field

Tools

Elastic solutions

Elastic Stack (Elasticsearch, Logstash, Kibana)

Job description

Elastic, the Search AI Company, seeks a Customer Architect with deep technical expertise in Observability, Cybersecurity, and Enterprise Search. You will onboard customers, secure adoption, and drive expansion by aligning Elastic solutions with business objectives.

You will define technical success plans and guide customers from onboarding to full deployment, ensuring value and continued ARR growth across Elastic offerings.