Customer Solutions Architect — Adoption & Growth

Elastic; United States; Hybrid; USD 108,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Flexible locations & schedules

Vacation days

Volunteer hours

Parental leave

401k match

Job summary

Elastic, the Search AI Company, seeks a Customer Architect to drive technical success plans and adoption of Elastic solutions for customer environments. You will align Observability, Security, and Enterprise Search with business goals, acting as a trusted advisor and ensuring value realization.

You will collaborate with account teams to define success criteria, provide on-site technical coverage, and identify expansion opportunities while managing multiple projects and timelines.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
• Excellent communication and presentation skills.
• Strong social skills, with the ability to establish relationships with customers and team members.
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.

Responsibilities

• Collaborate closely with the account team to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.
• Ensure a successful technical customer journey from onboarding to adoption, while driving the consumption of Elastic solutions.
• Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals.
• Identify and eliminate technical frictions, promoting smoother adoption and implementation of Elastic solutions.
• Liaise between customers and support to ensure an optimized resolution experience and smoother adoption curve.
• Collaborate with the Service Team to deliver personalized, frictionless solutions.
• Translate customers' business needs into technical requirements for Elastic solutions.
• Find opportunities for expansion and growth of ARR with the account team taking over when appropriate.
• Foster ongoing relationships to increase utilization of Elastic solutions and drive ARR growth.
• Periodically review customer consumption and propose upgrades and enhancements.

Skills

Observability

Cybersecurity

Enterprise Search

Elastic stack

Communication

Education

Bachelor's degree in CS/Engineering

Tools

Elastic solutions

Elasticsearch

Logstash

Kibana

Job description

Elastic, the Search AI Company, seeks a Customer Architect to drive technical success plans and adoption of Elastic solutions for customer environments. You will align Observability, Security, and Enterprise Search with business goals, acting as a trusted advisor and ensuring value realization.

You will collaborate with account teams to define success criteria, provide on-site technical coverage, and identify expansion opportunities while managing multiple projects and timelines.