Senior Customer Advocate - Multichannel Support

Google Operations Center; Southaven (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Onsite meals

Job summary

Google Operations Center is seeking a Customer Advocate Senior Associate in the United States to assist customers via call, chat, and email. You will resolve issues in line with defined processes, maintain quality metrics, and collaborate with other departments to ensure customer satisfaction.

The role emphasizes strong written and verbal communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment, with onsite support and comprehensive benefits.

Qualifications

• High school diploma or equivalent practical experience.
• Excellent written and verbal communication skills with strong attention to detail.
• Problem-solving and multi-tasking skills with the ability to adapt and adjust to business processes.
• 2 years of strong work experience with Customer Service background.

Responsibilities

• Performing call and chat support to the customers in line with the processes/procedures defined using effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Customers including the appropriate escalation of customer issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains performance metrics including quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning, data interpretation and data trends.
• Liaise with other departments and teams as required to resolve Customer issues and questions.

Skills

High school diploma

Excellent written and verbal skills

Problem solving

Multi-tasking

2+ years customer service

Education

High school diploma or equivalent

Job description

Google Operations Center is seeking a Customer Advocate Senior Associate in the United States to assist customers via call, chat, and email. You will resolve issues in line with defined processes, maintain quality metrics, and collaborate with other departments to ensure customer satisfaction.

The role emphasizes strong written and verbal communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment, with onsite support and comprehensive benefits.