Customer Experience Advocate

Wheel the World; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

Wheel the World is looking for a Customer Support Specialist in the United States who can engage with customers via phone, email and chat to turn inquiries into confident product users. You will provide accurate product and pricing information, coordinate with internal teams to fulfill customer needs, and perform data entry across platforms.

The ideal candidate demonstrates excellent phone etiquette, strong verbal and written communication, and the ability to multitask and prioritize in a

Qualifications

• 1-3 years of relevant work experience.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organizational skills

Prioritization

Job description

Wheel the World is looking for a Customer Support Specialist in the United States who can engage with customers via phone, email and chat to turn inquiries into confident product users. You will provide accurate product and pricing information, coordinate with internal teams to fulfill customer needs, and perform data entry across platforms.

The ideal candidate demonstrates excellent phone etiquette, strong verbal and written communication, and the ability to multitask and prioritize in a