Senior Cloud Customer Solutions Engineer

Google; Austin (TX); On-site; USD 152,000 - 221,000; Full time

Benefits offered by this job

Equity

15% bonus target

Job summary

Google Cloud Platform seeks a seasoned professional to own high-priority customer issues and proactively enhance customer experiences across challenging environments. You will join a global team providing 24x7 support, delivering high-touch service to critical customers, and driving product improvements to ensure successful cloud adoption.

You will diagnose complex issues through debugging, networking, system administration, and documentation updates, while contributing to tools and processes to

Qualifications

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 6 years of experience troubleshooting customers, triaging issues, or software development.
• Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
• Experience with distributed systems, design patterns, or distributed solutions.
• Experience with web technologies (HTTP, HTML, DNS, TCP, etc.).
• Ability to communicate in Mandarin fluently to support customer relationships.

Responsibilities

• Work with customers on production deployments to resolve issues and achieve product readiness and availability.
• Develop in-depth understanding of Google Cloud's product technology by troubleshooting, reproducing, and diagnosing customer-reported issues.
• Act as consultant and SME for internal stakeholders to resolve deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with internal teams to improve the product.
• Work as part of a team that globally ensures 24-hour customer support.

Skills

Bachelor's degree

6+ years experience

Java

C

C++

Python

Go

Distributed systems

Web technologies

Mandarin fluency

Education

Bachelor's degree in Science/Engineering

Tools

Google Cloud Platform

Job description

Google Cloud Platform seeks a seasoned professional to own high-priority customer issues and proactively enhance customer experiences across challenging environments. You will join a global team providing 24x7 support, delivering high-touch service to critical customers, and driving product improvements to ensure successful cloud adoption.

You will diagnose complex issues through debugging, networking, system administration, and documentation updates, while contributing to tools and processes to