Remote Customer Experience Specialist – Fast-Paced Startup

Google; Montgomery (AL); Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Worker inventory purchase plan

Scientific, dental, imaginative and un

Job summary

Google in Montgomery, AL seeks a proactive Customer Support Specialist to handle chat and email inquiries, resolve transactional issues with orders, listings, payouts, and enterprise techniques, and collaborate with teammates to deliver fast, friendly service.

You will stay current on product categories, pricing, and promotions, use CS software and Google Suite, thrive in a startup-like environment, and help improve purchaser experience with creative solutions.

Qualifications

• Bachelor’s degree or equivalent experience.
• Knowledge of product categories, pricing, transport times and strategies.
• Experience working in a startup environment.
• Proficiency with CS software programs and Google Suite.
• Ability to craft professional, heartfelt responses in writing.

Responsibilities

• Confer with customers through chat and email to resolve issues.
• Investigate and adjust transactional problems regarding orders, listings, payouts, and enterprise offerings.
• Collaborate with teammates to maintain high productivity and low dissatisfaction.
• Maintain up-to-date knowledge of advertising/promotional techniques.
• Identify process improvements to enhance purchaser experience and frontline responses.
• Support special projects and cross-functional initiatives.
• Keep a cooperative mindset, especially during challenging days.

Skills

Pricing knowledge

CS software proficiency

Startup experience

Customer experience focus

Fast-paced adaptability

Written communication

Proactive attitude

Tech-savvy

Education

Bachelor’s degree or equivalent experience

Tools

Google Suite

Smartphone apps

Job description

Google in Montgomery, AL seeks a proactive Customer Support Specialist to handle chat and email inquiries, resolve transactional issues with orders, listings, payouts, and enterprise techniques, and collaborate with teammates to deliver fast, friendly service.

You will stay current on product categories, pricing, and promotions, use CS software and Google Suite, thrive in a startup-like environment, and help improve purchaser experience with creative solutions.