Customer Success Advocate

Insight Global; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Insight Global is seeking a passionate individual for a customer service role in New York, NY. The ideal candidate will navigate customer interactions via phone, email, and chat, converting clients into enthusiastic advocates for our services.

Responsibilities include providing informed answers regarding product inquiries and collaborating with internal teams to satisfy customer demands. If you have 1 to 3 years of relevant experience and possess excellent communication skills, we encourage you to apply!

Qualifications

• At least 1 - 3 years' of relevant work experience.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization

Job description

Insight Global is seeking a passionate individual for a customer service role in New York, NY. The ideal candidate will navigate customer interactions via phone, email, and chat, converting clients into enthusiastic advocates for our services.

Responsibilities include providing informed answers regarding product inquiries and collaborating with internal teams to satisfy customer demands. If you have 1 to 3 years of relevant experience and possess excellent communication skills, we encourage you to apply!