Senior Customer Advocate - Multi-Channel Support

GOC International LLC; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Free meals on site

Onsite experiences

Job summary

Google Operations Center (GOC) is seeking a Customer Advocate Senior Associate to provide excellent customer service across call, chat and email channels. You will resolve issues, escalate where needed, and maintain high quality interactions to ensure customer satisfaction.

The role emphasizes clear communication, problem-solving, and teamwork within a fast-paced environment, with onsite work options and comprehensive benefits.

Qualifications

• High school diploma or equivalent practical experience.
• Excellent written and verbal communication with strong attention to detail.
• 2 years of customer service experience with ability to adapt to business processes.

Responsibilities

• Performing call and chat support to the customers in line with the processes/procedures defined using effective, clear and professional written and oral communication
• Provides prompt and efficient service to Customers including the appropriate escalation of customer issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
• Maintains performance metrics including quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning, data interpretation and data trends
• Liaise with other departments and teams as required to resolve Customer issues and questions

Skills

Written communication

Verbal communication

Problem solving

Multitasking

Customer service experience

Education

High school diploma or equivalent

Job description

Google Operations Center (GOC) is seeking a Customer Advocate Senior Associate to provide excellent customer service across call, chat and email channels. You will resolve issues, escalate where needed, and maintain high quality interactions to ensure customer satisfaction.

The role emphasizes clear communication, problem-solving, and teamwork within a fast-paced environment, with onsite work options and comprehensive benefits.