Senior Customer Adoption & Transformation Architect

Blackline Systems Inc; Los Angeles (CA); Hybrid; USD 142,000 - 178,000; Full time

Job summary

BlackLine is seeking a Principal Customer Adoption Expert (ACE) to ensure customers successfully adopt our products and achieve business goals from Los Angeles. You will support Customer Success Managers and drive digital transformation through expert solution design, process optimization, and executive-level guidance.

With 8+ years in accounting/ops and hands-on BlackLine experience, you will lead strategies for adoption, design tailored solutions, and deliver thought leadership through videos,

Qualifications

• 8+ years of accounting, auditing, process optimization, internal controls, financial analysis, invoice-to-cash, or intercompany operations.
• 5+ years in at least two of: accounting, invoice-to-cash, intercompany operations, or consolidations.
• 6+ years of customer-facing experience.
• 3+ years of hands-on BlackLine experience.
• Bachelor's degree in Accounting, Economics, Information Systems, or Business Administration.

Responsibilities

• Partner with Customer Success Managers and Account Managers on adoption strategies that can also lead to ACV expansion and customer reference ability while mitigating churn.
• Listen to customers to understand their needs and translate business challenges into actionable BlackLine solutions.
• Deliver product expertise and optimization solutions to customers through strategic use cases and video adoption campaigns.
• Analyze and document customer processes to develop tailored optimization solutions based on leading practices.
• Provide coaching, mentoring, and guidance to colleagues on complex process optimizations.
• Develop and deliver thought leadership to customers through how-to videos, webinars, and other one-to-many events.

Skills

Interpersonal skills

Strategic planning

Ambiguity tolerance

Active listening

Communication skills

Process optimization

Presentation skills

Education

Bachelor's degree in Accounting, Economics, Information Systems, or Business Administration

Job description

BlackLine is seeking a Principal Customer Adoption Expert (ACE) to ensure customers successfully adopt our products and achieve business goals from Los Angeles. You will support Customer Success Managers and drive digital transformation through expert solution design, process optimization, and executive-level guidance.

With 8+ years in accounting/ops and hands-on BlackLine experience, you will lead strategies for adoption, design tailored solutions, and deliver thought leadership through videos,