Senior Customer Success Leader

Blackline Systems Inc; New York (NY); Hybrid; USD 128,000 - 161,000; Full time

Benefits offered by this job

Short-term and long-term incentive programs

Robust benefits and wellness plans

Job summary

Blackline Systems Inc is seeking a Customer Success Manager to enhance the experience of our valued clients. This role involves delivering a tailored Customer Success program, providing actionable insights, and fostering relationships with key stakeholders to ensure optimal use of BlackLine's solutions.

The ideal candidate has over 7 years of experience in the financial software industry, excellent communication skills, and a strong consultative approach. We offer a competitive salary of USD $128,000.00 - $161,000.00 per year along with a culture of growth and inclusivity.

Qualifications

• 7+ years of experience in accounts receivable/credit management.
• 5+ years BlackLine Invoice-to-Cash experience required.
• 6 years of customer-facing experience.
• Updated knowledge of current accounting practices.

Responsibilities

• Deliver on Customer Success program strategy.
• Track and validate customer progress.
• Deliver actionable advice on BlackLine usage.
• Perform Success Planning activities for clients.
• Communicate BlackLine value throughout customer journey.

Skills

Customer Success

Communication

Consultative skills

Data storytelling

Interpersonal skills

Education

Bachelor's degree in Accounting, Economics or Business Administration

Master of Business Administration or equivalent

Tools

Gainsight

Salesforce CRM

Job description

Blackline Systems Inc is seeking a Customer Success Manager to enhance the experience of our valued clients. This role involves delivering a tailored Customer Success program, providing actionable insights, and fostering relationships with key stakeholders to ensure optimal use of BlackLine's solutions.

The ideal candidate has over 7 years of experience in the financial software industry, excellent communication skills, and a strong consultative approach. We offer a competitive salary of USD $128,000.00 - $161,000.00 per year along with a culture of growth and inclusivity.