Senior Customer Adoption & Value Lead

BlackLine; Los Angeles (CA); Hybrid; USD 142,000 - 178,000; Full time

Job summary

BlackLine seeks a Principal Customer Success Manager (ACE) to drive adoption and expansion across key customer portfolios in a hybrid Los Angeles/Pleasanton environment. You will partner with Customer Success and Account Managers to craft adoption strategies, translate client challenges into actionable BlackLine solutions, and reduce churn while accelerating digital transformation.

Bring 8+ years in accounting, auditing, process optimization, and 6+ years of customer-facing experience; 3+ years

Qualifications

• 8+ years of combined experience in accounting, auditing, process optimization, internal controls, financial analysis, invoice-to-cash, or intercompany operations.
• 5+ years of experience in at least two of: accounting, invoice-to-cash, intercompany operations, or consolidations.
• 6+ years of customer-facing experience (internal or external).
• 3+ years of hands-on BlackLine experience.

Responsibilities

• Lead customer strategy and adoption in collaboration with CSMs and AMs to drive adoption and potential ACV expansion while mitigating churn.
• Deliver solution design and optimization guidance through strategic use cases and campaigns; analyze and document customer processes to tailor optimizations.
• Provide enablement and expertise by maintaining knowledge of BlackLine products, delivering thought leadership, and coaching colleagues on complex optimizations.

Skills

Interpersonal skills

Strategic thinking

Problem solving

Active listening

Communication skills

Process optimization

Presentation skills

Education

Bachelor's degree

Tools

BlackLine

Job description

BlackLine seeks a Principal Customer Success Manager (ACE) to drive adoption and expansion across key customer portfolios in a hybrid Los Angeles/Pleasanton environment. You will partner with Customer Success and Account Managers to craft adoption strategies, translate client challenges into actionable BlackLine solutions, and reduce churn while accelerating digital transformation.

Bring 8+ years in accounting, auditing, process optimization, and 6+ years of customer-facing experience; 3+ years