Customer Adoption & Transformation Architect

Blackline Systems Inc; Pleasanton (CA); Hybrid; USD 142,000 - 178,000; Full time

Job summary

BlackLine is seeking a Customer Adoption Expert (ACE) to support Customer Success Managers in driving customer adoption and digital transformation. You will translate customer challenges into actionable BlackLine solutions, design innovative optimization approaches, and provide coaching to colleagues.

The role emphasizes strategic guidance, enablement, and executive-level interactions across customer portfolios.

Qualifications

• Experience in accounting, auditing, process optimization, internal controls, financial analysis, invoice-to-cash, or intercompany operations.

Responsibilities

• Work with Customer Success and Account Managers on adoption strategies to expand ACV and mitigate churn.
• Deliver product expertise and optimization solutions through strategic use cases and video adoption campaigns.
• Analyze and document customer processes to develop tailored optimization solutions based on leading practices.

Job description

BlackLine is seeking a Customer Adoption Expert (ACE) to support Customer Success Managers in driving customer adoption and digital transformation. You will translate customer challenges into actionable BlackLine solutions, design innovative optimization approaches, and provide coaching to colleagues.

The role emphasizes strategic guidance, enablement, and executive-level interactions across customer portfolios.