Lead CSR & Teller: Elevate Customer Experience

Fifth Third Bank, N.A.; Schaumburg (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank, N.A. located in Schaumburg, IL, is seeking a Lead CSR / Teller for a full-time role. The position requires handling cash, delivering customer service, and guiding customers to appropriate financial solutions.

You will support the Financial Center Manager, manage daily operations, and uphold bank policies and values while building trusted customer relationships. Strong communication and leadership are essential, as is flexibility in scheduling.

Qualifications

• High school diploma or GED required.
• In-depth knowledge of retail policies and procedures.
• Extensive cash handling and public interaction.
• Ability to interact confidently with the public and maintain professional appearance.
• Demonstrate initiative, sound judgment and problem resolution.
• Lead and support both customers and platform team; uphold core values.

Responsibilities

• Deepen relationships with customers and guide them to meet financial needs.
• Refer customers to bankers and business partners for consultative conversations.
• Maintain monthly cash counts and assist in reporting FCA requests.
• Perform daily office duties with CSR and bankers to ensure efficient operations.
• Maintain policy knowledge and adhere to guidelines; train new staff.

Skills

Cash handling

Customer service

Communication

Leadership

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank, N.A. located in Schaumburg, IL, is seeking a Lead CSR / Teller for a full-time role. The position requires handling cash, delivering customer service, and guiding customers to appropriate financial solutions.

You will support the Financial Center Manager, manage daily operations, and uphold bank policies and values while building trusted customer relationships. Strong communication and leadership are essential, as is flexibility in scheduling.