Part-Time CSR & Teller: Elevate Customer Experience

Fifth Third Bank; Chicago (IL); Sur place; USD 44 000 - 68 000; Temps partiel

Résumé du poste

Fifth Third Bank in Chicago, IL seeks a part-time CSR/Teller for McKinley Park to deliver excellent customer service, handle cash with accuracy, and refer customers to bankers and partners for tailored financial solutions.

The role emphasizes confidentiality, adherence to policies, and proactive problem-solving, with a focus on ethical behavior and flexible scheduling to meet branch needs.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Public-facing role with strong interpersonal skills.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise good judgment.
• Flexible scheduling; able to work varying shifts.

Responsabilités

• Deepen relationships and guide customers to meet financial needs.
• Provide follow up to customer questions and resolve issues.
• Respond promptly to correspondence to maintain clear communication.
• Maintain customer information confidentiality.
• Refer customers to bankers and business partners for consultative conversations.
• Stay informed about Retail products and services offered.
• Handle referrals and track them with appropriate tools.
• Resolve consumer and business customer problems professionally.
• Demonstrate sound judgment following guidelines.

Connaissances

Customer service

Communication

Cash handling

Problem solving

Formation

High school diploma/GED

Description du poste

Fifth Third Bank in Chicago, IL seeks a part-time CSR/Teller for McKinley Park to deliver excellent customer service, handle cash with accuracy, and refer customers to bankers and partners for tailored financial solutions.

The role emphasizes confidentiality, adherence to policies, and proactive problem-solving, with a focus on ethical behavior and flexible scheduling to meet branch needs.