Senior CSR Lead - Bilingual Banking Advocate

Fifth Third Bank; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Fifth Third Bank in Hilliard, OH is seeking a Lead CSR/Teller who will deliver exceptional customer service, handle cash, and coordinate referrals to bankers and partners. This full-time role emphasizes accuracy, ethics, and teamwork.

The position requires a high school diploma or GED, comfort working with the public, and the ability to train others. Bilingual Spanish is preferred to serve a diverse customer base.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Knowledge of retail banking policies and procedures.
• Ability to train and mentor others.
• Bilingual in Spanish preferred to serve a diverse customer base.

Responsibilities

• Provide excellent customer service and refer customers to appropriate business partners.
• Collaborate with Financial Center Manager to ensure smooth daily operations.
• Maintain confidentiality of customer information and adhere to policies.
• Assist in referrals to personal bankers and business partners for consultative conversations.
• Support training and development of new Customer Service Representatives.

Skills

Cash handling

Customer service

Public interaction

Bilingual Spanish

Communication

Leadership training

Education

High school diploma/GED

Job description

Fifth Third Bank in Hilliard, OH is seeking a Lead CSR/Teller who will deliver exceptional customer service, handle cash, and coordinate referrals to bankers and partners. This full-time role emphasizes accuracy, ethics, and teamwork.

The position requires a high school diploma or GED, comfort working with the public, and the ability to train others. Bilingual Spanish is preferred to serve a diverse customer base.