Lead CSR & Teller – Bilingual Customer Champion

Fifth Third Bank; Hilliard (OH); On-site; USD 38,000 - 59,000; Full time

Job summary

Fifth Third Bank in Hilliard, OH seeks a Lead CSR/Teller (full-time) to deliver exceptional customer service and lead daily operations. The role emphasizes bilingual communication (Spanish preferred), referral to bankers, and maintaining banking policies across the customer journey.

You will collaborate with the Financial Center Manager, handle cash with accuracy, and contribute to a positive, compliant customer experience while supporting training of new staff.

Qualifications

• High school diploma/GED.
• Extensive cash handling.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Leadership and problem-resolution skills.

Responsibilities

• Provide excellent customer service and deepen relationships by listening to customers’ needs and guiding them to appropriate solutions.
• Collaborate with the Financial Center Manager to ensure monthly cash counts are completed and FCA requests are reported.
• Assist in office operations with CSR and Bankers to maintain efficient daily activities.
• Maintain accuracy in balancing and follow policies and procedures, reporting outages and discrepancies.
• Refer customers to Bankers and business partners for consultative conversations and cross-sell Retail products.
• Support training and onboarding of new Customer Service Representatives.

Skills

Cash handling

Customer service

Leadership

Bilingual Spanish

Communication

Judgment

Integrity

Scheduling flexibility

Education

High School diploma or GED

Job description

Fifth Third Bank in Hilliard, OH seeks a Lead CSR/Teller (full-time) to deliver exceptional customer service and lead daily operations. The role emphasizes bilingual communication (Spanish preferred), referral to bankers, and maintaining banking policies across the customer journey.

You will collaborate with the Financial Center Manager, handle cash with accuracy, and contribute to a positive, compliant customer experience while supporting training of new staff.