Lead CSR & Teller: Elevate Customer Experience

Fifth Third Bank; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Indianapolis is seeking a Lead Customer Service Representative / Teller at Castleton to deliver outstanding service and support daily branch operations. You will deepen relationships, handle transactions accurately, and guide customers to bankers for consultative conversations.

Expect to uphold bank policies, maintain confidentiality, and participate in training while contributing to a positive customer experience at this full-time role in a busy retail banking environment.

Qualifications

• High school diploma or GED is required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
• Ability to interact confidently with the public and maintain a professional appearance.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Act as a leader and resource for customers and colleagues.
• Demonstrate the company’s core values and work as one bank, with accountability, inclusivity and integrity.
• Flexibility in scheduling is required.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner for consultative conversations.
• Follow up on customer questions and address issues promptly.
• Respond timely to correspondence and maintain clear lines of communication.
• Maintain confidentiality of customer information and adhere to ethics and policies.
• Assist in training new Customer Service Representatives.

Skills

Cash handling

Customer service

Communication

Decision making

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Indianapolis is seeking a Lead Customer Service Representative / Teller at Castleton to deliver outstanding service and support daily branch operations. You will deepen relationships, handle transactions accurately, and guide customers to bankers for consultative conversations.

Expect to uphold bank policies, maintain confidentiality, and participate in training while contributing to a positive customer experience at this full-time role in a busy retail banking environment.