Senior CSR & Teller: Customer Experience Leader

Fifth Third; Indianapolis, Northern (IN, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive base salary

Job summary

Fifth Third Bank in Indianapolis is seeking a Lead CSR/Teller to deliver exceptional customer service, manage daily office operations, and guide team members. You will work closely with the Financial Center Manager to ensure accurate cash handling and policy compliance, while referring customers to bankers for consultative conversations.

The role requires extensive cash handling, strong communication, and leadership to support a positive customer experience.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience is necessary.
• Strong knowledge of retail policies and procedures.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner.
• Assist in training newly hired Customer Service Representatives.
• Collaborate with the Financial Center Manager to ensure monthly cash counts are completed.
• Maintain a balancing record consistent with policy and report discrepancies.
• Refer customers to Bankers and business partners for consultative conversations.

Skills

Cash handling

Customer service

Communication

Interpersonal skills

Leadership

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank in Indianapolis is seeking a Lead CSR/Teller to deliver exceptional customer service, manage daily office operations, and guide team members. You will work closely with the Financial Center Manager to ensure accurate cash handling and policy compliance, while referring customers to bankers for consultative conversations.

The role requires extensive cash handling, strong communication, and leadership to support a positive customer experience.