Senior CSR & Teller - Elevate Customer Experience

Fifth Third; Chicago, Northern (IL, KY); Hybrid; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR / Teller for the Brickyard location in Chicago, IL. The role focuses on exceptional customer service, cash handling, and referrals to bankers for consultative financial discussions.

The position requires strong problem-solving abilities and the capacity to work with a team to ensure accurate daily operations and compliance with bank policies. This full-time role offers a pathway to leadership within a retail banking team.

Qualifications

• High school diploma or GED.
• Experience with cash handling and customer service.
• Knowledge of retail banking policies and procedures.
• Ability to interact confidently with the public.

Responsibilities

• Provide excellent customer service and refer customers to bankers or partners as needed.
• Assist in daily office operations and cash handling audits.
• Maintain accurate balancing records and adhere to bank policies.
• Support training of new CSR colleagues and uphold company values.

Skills

Cash handling

Customer service

Retail banking

Leadership

Education

High school diploma

Job description

Fifth Third Bank is seeking a Lead CSR / Teller for the Brickyard location in Chicago, IL. The role focuses on exceptional customer service, cash handling, and referrals to bankers for consultative financial discussions.

The position requires strong problem-solving abilities and the capacity to work with a team to ensure accurate daily operations and compliance with bank policies. This full-time role offers a pathway to leadership within a retail banking team.