Senior CSR Leader – Banking Customer Experience

Fifth Third Bank; Chicago (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Chicago, IL is seeking a Lead CSR / Teller at Brickyard to deliver exceptional customer service and deepen relationships. You will work with the branch team to guide customers to the right partners and uphold bank policies.

This full-time role requires a high school diploma, strong cash handling, and the ability to lead and train others. Flexibility in scheduling is required and a customer-first approach is essential.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Strong communication and problem-solving skills.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate business partners.
• Collaborate with Financial Center Manager on cash counts and FCA requests.
• Perform daily office responsibilities with CSR and Bankers.
• Train newly hired Customer Service Representatives.

Skills

Cash handling

Customer interaction

Leadership

Problem solving

Decision making

Integrity

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in Chicago, IL is seeking a Lead CSR / Teller at Brickyard to deliver exceptional customer service and deepen relationships. You will work with the branch team to guide customers to the right partners and uphold bank policies.

This full-time role requires a high school diploma, strong cash handling, and the ability to lead and train others. Flexibility in scheduling is required and a customer-first approach is essential.