Lead CSR & Teller - Banking Experience Leader

Fifth Third Bank; Lombard (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank Lombard Yorktown is hiring for a Lead CSR / Teller in a full-time role. Provide exceptional customer service, manage cash handling duties, and partner with managers to deliver efficient banking operations. You will train new CSRs, handle referrals to bankers, and ensure ethical conduct and confidentiality in customer interactions.

A leadership mindset and flexible scheduling are valued. Location: Lombard, Illinois.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Strong problem solving and decision making skills.
• Demonstrated leadership and training abilities.
• Flexibility to work varied schedules.

Responsibilities

• Deliver excellent customer service in all interactions.
• Refer customers to appropriate partners for consultative conversations.
• Assist with daily office operations and cash management.
• Maintain confidential customer information and uphold ethical standards.
• Train new Customer Service Representatives as needed.
• Identify customer needs and refer to bankers or partners for solutions.

Skills

Customer service

Cash handling

Communication

Leadership

Problem solving

Flexible scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank Lombard Yorktown is hiring for a Lead CSR / Teller in a full-time role. Provide exceptional customer service, manage cash handling duties, and partner with managers to deliver efficient banking operations. You will train new CSRs, handle referrals to bankers, and ensure ethical conduct and confidentiality in customer interactions.

A leadership mindset and flexible scheduling are valued. Location: Lombard, Illinois.