Senior CSR/Teller: Customer Experience Leader

Fifth Third; United States; In loco; USD 34.000 - 48.000; Tempo pieno

Descrizione del lavoro

Fifth Third Bank seeks a capable Lead CSR/Teller at its Cape Coral, FL location. The role emphasizes delivering exceptional customer service, handling cash accurately, and collaborating with the Financial Center Manager to ensure smooth daily operations.

The position requires a high school diploma, strong integrity, and the ability to lead and support branch staff. Responsibilities include customer outreach, referrals to bankers, and maintaining up-to-date knowledge of bank policies.

Competenze

• High school diploma or GED required.
• Extensive cash handling experience.
• Strong knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Strong initiative and sound judgment in decision-making.
• Leadership ability and resource for customers and teams.

Mansioni

• Deepen relationships with customers and guide them to meet financial needs.
• Provide prompt follow-up to customer questions and resolve issues.
• Maintain confidentiality of customer information.
• Collaborate with the Financial Center Manager on monthly cash counts and FCA requests.
• Balance records per policy and fix outages as needed.
• Train newly hired Customer Service Representatives.

Descrizione del lavoro

Fifth Third Bank seeks a capable Lead CSR/Teller at its Cape Coral, FL location. The role emphasizes delivering exceptional customer service, handling cash accurately, and collaborating with the Financial Center Manager to ensure smooth daily operations.

The position requires a high school diploma, strong integrity, and the ability to lead and support branch staff. Responsibilities include customer outreach, referrals to bankers, and maintaining up-to-date knowledge of bank policies.