Float CSR / Teller: Elevate Customer Experience

Fifth Third Bank; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Indianapolis, IN, seeks a Float CSR / Teller to deliver exceptional customer service and support daily banking operations. You will assist customers, handle cash, and refer complex needs to bankers, while maintaining confidentiality and following bank policies.

This role emphasizes teamwork across financial centers, accurate balancing, and sensitive handling of customer information in a fast-paced environment. Travel between centers may be required.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Adherence to dress code and professional presentation.
• Knowledge of retail policies and procedures is needed.

Responsibilities

• Deepen relationships and listen to customer needs to guide them to appropriate financial solutions.
• Provide follow-up to customer questions and resolve issues.
• Be responsive and timely in communications with customers.
• Maintain confidentiality of customer information and uphold ethical standards.
• Refer customers to Bankers and business partners for consultative conversations.

Skills

Customer service

Cash handling

Interpersonal skills

Public interaction

Education

High School Diploma/GED

Job description

Fifth Third Bank in Indianapolis, IN, seeks a Float CSR / Teller to deliver exceptional customer service and support daily banking operations. You will assist customers, handle cash, and refer complex needs to bankers, while maintaining confidentiality and following bank policies.

This role emphasizes teamwork across financial centers, accurate balancing, and sensitive handling of customer information in a fast-paced environment. Travel between centers may be required.