Senior CSR & Teller: Customer Care Leader

Fifth Third Bank; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Bonita Springs, Florida, is seeking a Lead CSR/Teller to deliver exceptional customer service and guide customers to the right financial solutions.

You will work with bankers and partners to maintain daily operations, while upholding risk and policy standards. The role requires a high school diploma, strong cash handling skills, and a customer-focused mindset in a fast-paced retail banking environment.

Qualifications

• Provide excellent customer service in all interactions.
• Refer customers to the appropriate business partner for a consultative conversation.
• Demonstrate sound judgment and adhere to policies to ensure a positive customer experience.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Refer customers to Bankers and partners for consultative conversations.
• Collaborate with the Financial Center Manager to ensure monthly tasks and controls are met.

Skills

Customer service

Cash handling

Retail banking knowledge

Education

High school diploma/GED

Job description

Fifth Third Bank in Bonita Springs, Florida, is seeking a Lead CSR/Teller to deliver exceptional customer service and guide customers to the right financial solutions.

You will work with bankers and partners to maintain daily operations, while upholding risk and policy standards. The role requires a high school diploma, strong cash handling skills, and a customer-focused mindset in a fast-paced retail banking environment.