Lead CSR/Teller: Client-Focused Service & Referrals

Fifth Third; Indian Shores (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank, Indian Shores, FL, is seeking a Lead CSR/Teller to deliver exceptional customer service and support daily banking operations. You will collaborate with the Financial Center Manager, process transactions accurately, and guide customers to the right solutions.

This full-time role requires a high school diploma, strong cash handling, integrity, and the ability to train new staff. You’ll participate in monthly cash counts and maintain a confidential, compliant, customer-first

Qualifications

• High school diploma or GED required.
• Experience handling cash and working with the public preferred.
• Ability to lead and train others in a retail banking environment.

Responsibilities

• Deliver exceptional customer service and refer customers to appropriate partners.
• Collaborate with Financial Center Manager to ensure monthly cash counts are completed.
• Perform daily office duties to support efficient bank operations.
• Maintain accurate balancing records and resolve outages per policy.
• Assist in training new Customer Service Representatives.

Skills

Cash handling

Customer service

Leadership

Communication

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank, Indian Shores, FL, is seeking a Lead CSR/Teller to deliver exceptional customer service and support daily banking operations. You will collaborate with the Financial Center Manager, process transactions accurately, and guide customers to the right solutions.

This full-time role requires a high school diploma, strong cash handling, integrity, and the ability to train new staff. You’ll participate in monthly cash counts and maintain a confidential, compliant, customer-first