Senior CSR II: Quotes, Orders & Relationships

Genuine Parts Company; Shreveport (LA); In loco; USD 34.000 - 45.000; Tempo pieno

Descrizione del lavoro

Motion Industries in Shreveport, LA is seeking a Customer Service Representative II to respond to customer inquiries, provide quotes, and process orders. You will influence gross profit by negotiating prices within authorized parameters and assist in resolving complex customer needs.

The role emphasizes building strong customer relationships, maintaining inventory, and selecting cost-effective shipping options.

Competenze

• High school diploma or GED required with 3–5 years related experience.
• Strong communication and negotiation skills essential.
• Proficient with computers and basic product knowledge.

Mansioni

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or counter sales; may handle complex inquiries.
• Negotiates pricing within authorized parameters to support gross profit.
• Builds customer relationships to drive repeat business and resolve problems.
• Manages inventory levels and shipping methods for customer orders.
• Assists less experienced representatives as needed.

Conoscenze

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Formazione

High school diploma or GED

3–5 years related experience

Descrizione del lavoro

Motion Industries in Shreveport, LA is seeking a Customer Service Representative II to respond to customer inquiries, provide quotes, and process orders. You will influence gross profit by negotiating prices within authorized parameters and assist in resolving complex customer needs.

The role emphasizes building strong customer relationships, maintaining inventory, and selecting cost-effective shipping options.