Senior CS Rep - Quotes, Orders & Customer Relationships

Genuine Parts Company; North Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You may guide less experienced reps and support specific customers. The role includes order entry, quotes, and relationship-building to drive repeat business.

Responsibilities include handling orders, negotiating within parameters, expediting backorders, and ensuring inventory levels. Strong communication and multi-tasking are essential for success.

Qualifications

• High school diploma or GED with 3–5 years related experience.
• Excellent communication and customer service skills.
• Ability to multi-task, prioritize, and manage time.
• Strong computer skills and basic product knowledge.
• Reliable, organized, detail-oriented.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or walk-in.
• Builds relationships to drive repeat business and improve processes.
• Expedites backorders and prepares orders for shipment.
• Determines cost-effective shipping methods and may handle returns.
• Supports specific customers and assists junior reps.

Skills

Reliability / organization

Communication skills

Time management

Computer skills

Negotiation skills

Product knowledge (basic)

Education

High school diploma or GED with 3–5 years related experience

Tools

Microsoft Office

Job description

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You may guide less experienced reps and support specific customers. The role includes order entry, quotes, and relationship-building to drive repeat business.

Responsibilities include handling orders, negotiating within parameters, expediting backorders, and ensuring inventory levels. Strong communication and multi-tasking are essential for success.