Senior Customer Service Specialist — Quotes & Orders

Motion; Appleton (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Motion Industries in the United States seeks a Customer Service Representative II to accurately determine and meet customer expectations under general supervision. You will respond to inquiries, provide quotes, and process orders by phone, fax, email, or walk-in.

The role focuses on building customer relationships, negotiating prices within company policy, maintaining inventory levels, and supporting other representatives.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

Skills

Excellent communication skills

Reliability and attention to detail

Time management / multi-tasking

Strong negotiation skills

Basic product knowledge

Strong computer skills

Education

High school diploma or GED

Job description

Motion Industries in the United States seeks a Customer Service Representative II to accurately determine and meet customer expectations under general supervision. You will respond to inquiries, provide quotes, and process orders by phone, fax, email, or walk-in.

The role focuses on building customer relationships, negotiating prices within company policy, maintaining inventory levels, and supporting other representatives.