Senior Crypto Client Success Consultant

110 Visa U.S.A. Inc.; San Francisco (CA); Hybrid; CAD 212,000 - 340,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Visa is seeking a Sr. Consultant, Client Success Manager to own the post‑sale relationship for a portfolio of clients, including crypto and digital asset use cases.

You will partner with Sales, Product, Risk, and Legal to drive adoption, expansion, and value realization while navigating evolving crypto ecosystems. The role is hybrid, based in North America (San Francisco, CA preference) with in-office days.

Qualifications

• 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 9+ years of relevant work experience with a Bachelor’s Degree or 7+ relevant years with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3+ years with a PhD
• Technically proficient in Visa products, solutions, and supporting technologies, with experience supporting API-driven, platform-based, or crypto-native technologies strongly preferred
• Experience supporting crypto-native client types, such as crypto exchanges, wallet providers, stablecoin issuers, on-/off-ramp providers, or fintech infrastructure platforms
• Able to communicate complex technical terms and/or processes in clear business language tailored to client audiences, including executive stakeholders
• Comfortable interpreting and communicating early-stage product performance, adoption metrics, and operational signals, translating technical or analytical insights into clear business outcomes
• Self-starter able to achieve results as part of an effective team across countries and time zones
• Able to effectively prioritize and manage multiple initiatives under deadlines
• Proven ability to operate effectively in ambiguous, fast-evolving environments, exercising sound judgment and prioritization

Responsibilities

• Own the end-to-end post-sale Client Services relationship for assigned clients, acting as the primary point of contact for operational engagement and Client Success delivery, including for clients with crypto or digital asset-related use cases
• Oversee the implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Clients toward faster time to value and maximized adoption
• Enable clients to achieve their operational goals by understanding their business objectives, success metrics, and growth strategies, including where clients are leveraging emerging payment technologies or crypto-adjacent models
• Proactively drive product adoption, geographic expansion, and optimization initiatives across the client portfolio to improve client performance and satisfaction
• Foster and sustain strong partnerships with internal Account Team members by aligning on account strategy, identifying risks and opportunities, and executing against Client Success Plans
• Stay current with payment industry trends, Visa solutions, and technologies as well as broader trends impacting crypto, digital assets, and emerging payment ecosystems, to provide a strong client experience and identify opportunities to address client pain points
• Partner with cross-functional Visa teams to resolve issues, support launches, and scale crypto solutions post-sale
• Support periodic operational and business reviews with Clients and internal stakeholders, interpreting and communicating insights on crypto product performance, adoption, early-stage signals, and progress against agreed success metrics
• Proactively monitor client health and identify risks or opportunities, taking action to optimize client performance, retention, and long-term growth
• Advocate for clients through strong operational excellence by driving complex and cross-functional initiatives in support of client goals and by identifying opportunities for automation, efficiency, and process improvement

Job description

Visa is seeking a Sr. Consultant, Client Success Manager to own the post‑sale relationship for a portfolio of clients, including crypto and digital asset use cases.

You will partner with Sales, Product, Risk, and Legal to drive adoption, expansion, and value realization while navigating evolving crypto ecosystems. The role is hybrid, based in North America (San Francisco, CA preference) with in-office days.