Remote EMEA Customer Success Lead — Crypto SaaS

Notabene; United States; A distancia; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

Notabene is seeking a proactive Customer Success / Account Manager to own the post-sales journey for a growing EMEA portfolio. You will manage onboarding, adoption, reviews, renewals, and upsell opportunities with crypto, fintech, and regulated clients.

You will engage with integration teams, navigate API documentation and data exchanges, and drive renewals while maintaining strong relationships across compliance and operations. This role is remote within EMEA time zones.

Formación

• Experience in Customer Success or Account Management in crypto, fintech or regtech SaaS.
• Proven ownership of renewals and upsells without passing to Sales.
• Comfort with APIs and technical discussions with integration teams.
• Experience across mid-market to enterprise accounts and end-to-end lifecycle.

Responsabilidades

• Own post-sales journey: onboarding, adoption, reviews, renewal and upsell.
• Lead renewals and upsells including pricing conversations with economic buyers.
• Guide customers through Travel Rule programmes and stablecoin payment products.
• Collaborate with customer integration teams: API docs, test calls, webhooks.

Conocimientos

Customer Success

Account Management

Crypto / Fintech

Renewals & Upsells

Technical aptitude

APIs

Cross-functional collaboration

Autonomous

HubSpot

Herramientas

HubSpot

Descripción del empleo

Notabene is seeking a proactive Customer Success / Account Manager to own the post-sales journey for a growing EMEA portfolio. You will manage onboarding, adoption, reviews, renewals, and upsell opportunities with crypto, fintech, and regulated clients.

You will engage with integration teams, navigate API documentation and data exchanges, and drive renewals while maintaining strong relationships across compliance and operations. This role is remote within EMEA time zones.