Global CRM & AI GTM Leader — Growth & Partnerships

ServiceNow; San Francisco (CA); On-site; USD 327,000 - 465,000; Full time

Benefits offered by this job

Health insurance

Equity/OTE plans

Job summary

ServiceNow is seeking a strategic, customer-focused executive to drive growth in CRM and AI across industries. You will partner with sales, marketing, product, industry, and partners to scale CRM solutions globally, building pipeline, engaging with senior stakeholders, and aligning internal teams behind a unified CRM go-to-market plan.

With 15+ years in strategy and CRM, you will guide initiatives, enable sales teams and partners, and leverage AI to improve work processes and decision-making,

Qualifications

• 15+ years guiding strategy, operations, and day-to-day execution with deep CRM knowledge.
• Proven SaaS/CRM growth and applying AI to work processes, decision-making, and problem-solving.
• Exceptional written, presentation, and verbal communication; trusted advisor to customers and senior leaders.

Responsibilities

• Own CRM pipeline performance across strategic accounts globally, accountable for KPIs.
• Actively support high-impact CRM pursuits each quarter with CRM expertise and quantified value.
• Bridge sales, product, marketing, and industry to align CRM solutions with customer needs.
• Unify efforts behind a single global CRM go-to-market plan and calendar.
• Lead joint programs with top partners to drive new pipeline and opportunities.
• Shape how partners position and deliver ServiceNow CRM across organizations of all sizes.
• Develop CRM strategy by region and industry to target growth potential.
• Advise Product, Development, and Marketing with customer-driven insights and AI-enabled GTM.

Skills

CRM pipeline management

Consultative sales-cycle

AI in business processes

Sales enablement

Executive communication

Trusted advisor to customers

Education

Bachelor’s or Master’s in business/finance/technology

Tools

CRM platforms

Job description

ServiceNow is seeking a strategic, customer-focused executive to drive growth in CRM and AI across industries. You will partner with sales, marketing, product, industry, and partners to scale CRM solutions globally, building pipeline, engaging with senior stakeholders, and aligning internal teams behind a unified CRM go-to-market plan.

With 15+ years in strategy and CRM, you will guide initiatives, enable sales teams and partners, and leverage AI to improve work processes and decision-making,