Senior AI-Driven Customer Success Manager (Remote)

ServiceNow; Santa Clara (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ServiceNow is seeking a Customer Success Manager to advocate for customers, oversee a portfolio, and drive business outcomes by fostering greater adoption of ServiceNow products through prescriptive guidance.

You will bring best practices, innovations, and capability enhancements to help customers achieve their goals while coordinating with internal teams to resolve escalations and ensure value realization.

Qualifications

• Experience in leveraging or thinking about integrating AI into work processes or decision-making.
• Minimum 7 years of related work experience; OR equivalent work experience.
• Ability to run projects independently with creativity and initiative.
• Ability to analyze complex issues and drive resolution.
• Strong collaboration across teams.

Responsibilities

• Oversee engagement and outcomes for customers in your portfolio.
• Ensure customers are technically healthy and on the latest product version.
• Leverage and contribute to Success Plays while developing new use cases.
• Help customers achieve business outcomes and maximize value from licenses.
• Coordinate with cross-functional teams to address customer issues and escalations.
• Lead projects identified by leaders and ensure timely delivery.

Skills

AI integration

Project management

Collaboration

Creative problem solving

ServiceNow certifications

Tools

ServiceNow platform

Job description

ServiceNow is seeking a Customer Success Manager to advocate for customers, oversee a portfolio, and drive business outcomes by fostering greater adoption of ServiceNow products through prescriptive guidance.

You will bring best practices, innovations, and capability enhancements to help customers achieve their goals while coordinating with internal teams to resolve escalations and ensure value realization.