Senior CRM AE — AI-Driven Tech Sales (Remote)

ServiceNow; United States; Remote; USD 125,000 - 187,000; Full time

Job summary

ServiceNow is seeking a Sr. CRM Account Executive - Strategic Tech in San Diego/Remote to drive strategic enterprise deals for Customer Workflow products.

You will support territory planning, advise on account strategy, and align with Now Value principles while collaborating with the broader account team. The role requires 5+ years selling CRM domains, 7+ years ROI focus, and 5+ years of full-cycle enterprise selling, with 30-50% travel.

Qualifications

• 5+ years selling CRM domain (CSM, FSM, S2P, Q2C, etc.).
• 7+ years knowledge on ROI to lead solution win.
• 5+ years as AE or full-cycle seller in Enterprise segment (5K+ employees).
• Experience selling into Strategic Technology Vertical.
• Experience integrating AI into workflows, or using AI-driven insights.

Responsibilities

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution.
• Provide input to AE during the account planning process based on territory strategy and recommendation.
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles.
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model.
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes.

Skills

CRM sales

Enterprise sales

ROI analysis

Strategic tech vertical

AI in workflows

Travel readiness

Full cycle sales

Job description

ServiceNow is seeking a Sr. CRM Account Executive - Strategic Tech in San Diego/Remote to drive strategic enterprise deals for Customer Workflow products.

You will support territory planning, advise on account strategy, and align with Now Value principles while collaborating with the broader account team. The role requires 5+ years selling CRM domains, 7+ years ROI focus, and 5+ years of full-cycle enterprise selling, with 30-50% travel.