Latam CRM Solution Consultant Sr Manager (Fully Remote)

ServiceNow; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

ServiceNow is seeking a Senior Manager of CRM and Industry Solution Consulting to lead a talented team delivering AI-powered solutions to customers. You will mentor consultants, drive talent development, and partner with Sales Leaders on account strategy and customer success.

Flexible or remote work is supported, with a strong emphasis on equal opportunity. Join a global leader in intelligent cloud platforms to help organizations work smarter and faster, delivering outcomes that matter for

Qualifications

• Experience leading Solution Consulting/Presales teams in enterprise software or SaaS.
• Strong understanding of AI, CRM, and Customer Service across industries.

Responsibilities

• Lead and grow a high-performing team of Solution Consultants focused on CRM and Industry workflows.
• Coach and develop talent, building Solution Consultants into trusted advisors and future leaders.
• Partner with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.

Skills

Leadership

Storytelling

Communication

Relationship-building

AI understanding

CRM knowledge

Customer service

Job description

• Manage a team of CRM and Industry Solution Consultant teams as they help customers transform their business with ServiceNow's AI-powered solutions.
• Balance leadership and frontline impact, developing talent and strengthening alignment across the broader team.

What You'll Do:

• Lead and grow a high-performing team of Solution Consultants focused on CRM and Industry workflows.
• Coach and develop talent, building Solution Consultants into trusted advisors and future leaders.
• Partner with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.

What You Bring:

• Proven experience managing Solution Consulting/Presales teams in enterprise software or SaaS.
• Strong understanding of AI, CRM, and Customer Service, ideally across Financial Services or Telecommunications.
• Exceptional storytelling, communication, and relationship-building skills.

Additional Information:

• Flexible or remote work persona with trust and flexibility.
• Equal opportunity employer.

ServiceNow

ServiceNow is a global market leader providing an intelligent cloud-based platform that connects people, systems, and processes to help organizations work smarter and faster. Founded in 2004, the company serves over 8,100 customers, including 85% of the Fortune 500, and fosters a culture of innovation and collaboration.