Senior CRM Manager - Remote Growth & Retention Lead

DeepCamp; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Vacation 28 days/year

7 wellness days/year

Referral bonuses up to $5000

50% training/ conference reimbursement

Health benefits up to $1000 gross/year

Office setup allowance (home or cowork

Co-working/office costs reimbursement

Job summary

Social Discovery Group (SDG) is a network of global social discovery companies enabling virtual intimacy across cultures. We seek a Senior CRM Manager to drive CRM initiatives, analyze journeys, and launch experiments across email, in-app, and push channels.

You will work with product, UX, data analysts and stakeholders to improve retention and ARPPU, while using HTML and BI tools to measure impact. Remote full-time role with competitive benefits and clear opportunities to optimize cross-channel

Qualifications

• Experienced with CRM/CDP Systems, HTML, Google Sheets/Excel, Jira/Confluence, Any BI-systems.
• Understand CRM metrics: OR, CR, CTOR, retention, churn, unsub rate, etc.
• Strong knowledge of revenue metrics: ARPPU, LTV, etc.
• Fluent Russian and English (B2+) required.
• SQL experience a plus.

Responsibilities

• Generate hypotheses from analytics, CJMs and key metrics.
• Create business specs with potential effects.
• Launch experiments via CRM channels (email, push, SMS) and on-product channels.
• Analyze experimental results and impact.
• Own a high-value CRM initiative to improve retention and reduce churn.
• Collaborate with product, UX, dev and data teams.
• Propose process/product improvements and new channels.

Skills

CRM/CDP Systems

HTML

Google Sheets

Excel

Jira/Confluence

BI Systems

CRM Metrics

Retention/Churn

Russian & English

SQL

Tools

SQL

Job description

Social Discovery Group (SDG) is a network of global social discovery companies enabling virtual intimacy across cultures. We seek a Senior CRM Manager to drive CRM initiatives, analyze journeys, and launch experiments across email, in-app, and push channels.

You will work with product, UX, data analysts and stakeholders to improve retention and ARPPU, while using HTML and BI tools to measure impact. Remote full-time role with competitive benefits and clear opportunities to optimize cross-channel