Senior Crisis Response Operations Leader | Remote

Jobgether; United States; Remote; USD 96,000 - 146,000; Full time

Benefits offered by this job

Remote work across Canada

CAD 135,000–205,000 base salary per yr

Equity awards

Comprehensive benefits package

Job summary

Jobgether is seeking a Sr. Manager, Business Resilience — Response Operations to lead an enterprise crisis response program in a global technology environment.

The role requires building governance, playbooks, and activation processes while collaborating with senior leaders to ensure coordinated, effective responses to significant incidents. You will design exercises, conduct after‑action reviews, and develop a capable Response Operations team.

Qualifications

• 12+ years of experience in crisis or incident management leadership in SaaS or tech.
• Experience operating in a technology, SaaS, cloud, or security‑product environment.
• Strong understanding of how product or service incidents affect customers, contractual commitments, customer trust, and customer‑facing operations.
• Proven ownership of a corporate crisis management, incident management, or business resilience program, supported by strong program‑management capabilities.
• Experience serving as or supporting an Incident Commander or response lead, with the ability to assume Incident Commander responsibilities during an activation.
• Willingness to participate in a designated on‑call rotation, including evenings, weekends, and holidays.
• Experience with customer‑facing incident communications.
• Bachelor's degree or equivalent practical experience.
• Demonstrated experience using AI technologies to improve decision‑making, streamline workflows, increase efficiency, and drive business outcomes.

Responsibilities

• Own the enterprise crisis response program, including strategy, standards, roadmap, governance, plans, playbooks, activation processes, and operating cadences.
• Participate in crisis team on‑call rotation and assume Incident Commander responsibilities when needed.
• Maintain awareness of significant events and remain reachable as the accountable program lead.
• Coordinate with crisis team leads to align response roles, escalation paths, continuity support, and handoffs.
• Produce situation reports, executive briefings, and after‑action reviews using verified information.
• Design and facilitate crisis exercises and training; lead after‑action reviews and implement lessons learned.
• Support executive leadership during crisis activations and steady‑state planning; present options and recommendations.
• Hire, develop, and coach the Response Operations team; ensure leadership depth and coverage.
• Partner with Business Continuity, Enterprise Risk Management, Incident Management, Information Security, Product Security, Global Security, Communications, and Customer Response teams.

Skills

Crisis management

Incident management

Executive communication

People leadership

On-call readiness

Education

Bachelor's degree or equivalent practical experience

Tools

Crisis management software

Collaboration tools

Job description

Jobgether is seeking a Sr. Manager, Business Resilience — Response Operations to lead an enterprise crisis response program in a global technology environment.

The role requires building governance, playbooks, and activation processes while collaborating with senior leaders to ensure coordinated, effective responses to significant incidents. You will design exercises, conduct after‑action reviews, and develop a capable Response Operations team.